We want you to love your Rafael pieces. Here's what to expect with shipping and returns. Details will be finalized at launch.
Shipping
- Orders are processed within 1–3 business days.
- Shipping times and rates are shown at checkout and vary by destination.
- You'll receive tracking as soon as your order ships.
Subscriptions
- Monthly boxes ship on a regular cadence each cycle.
- You can skip or swap upcoming boxes before your renewal date.
Returns & exchanges
- Unused items in original condition may be returned within 30 days of delivery.
- For hygiene reasons, certain wellness products may be non-returnable once opened.
- Handcrafted jewelry may be exchanged for defects; natural variation is not considered a defect.
How to start a return
Email hello@rafaelwellness.com with your order number and we'll guide you through it.
Contact
Rafael Wellness is operated by Fuerza Agency, 3360 Enterprise Ave. #180, Weston, FL 33330, USA. These terms are governed by the laws of the State of Florida, USA. Questions? Email hello@rafaelwellness.com.